FAQs
Product Questions
The Stronger Strands heats up to 410F evenly across the barrel for long lasting, healthy looking curls or waves.
The Stronger Strands is safe to use and works on all hair types.
Yes, the Stronger Strands will automatically shut off when no movement is detected for 60 minutes.
Yes, we offer a limited warranty on the Stronger Strands curling iron for 12 months. If you are unsure if your product is still under warranty, please reach out to our friendly customer care team at help@strongerstrands.com
With proper care, your lash extensions should last anywhere from 5-7 days. If the seal weakens sooner, you can reapply by dabbing a small amount of lash bond onto the lash extension and reapply to natural lash.
To ensure the lash seal last, avoid getting lashes wet at least 24 hours after application. Also, avoid washing lashes directly.
Sometimes, too much of the bond has been used and it may stick to the applicator. Simply, wipe the applicator clean of all glue residue before proceeding with application. For especially stubborn areas on the tweezers, you may use alcohol to clean the applicator. You may even apply a dab of the sealant on the tweezers prior to application.
Yes, our lashes can be cleaned and reused twice. Some of our lovely customers choose to reuse their lashes more, however for hygienic reasons, we recommend no more than two reuses.
Yes, when applied properly, DIY lash extensions are safe. Of course, with everything there are proper precautions that must be taken. If your skin is generally sensitive or you’re prone to allergic reactions, it is best to do a patch test before using our lash bond. Also, all of the ingredients to our products are listed on our website for your review before purchase.
If you are prone to styes or other eye infections, we recommend avoiding lash extensions. We also recommend avoiding lash extensions if you have any of the following conditions:
- Rosacea, eczema, or any other inflammatory conditions that affect the eye area
- Allergies to common adhesives or formaldehyde
- Chronic dry eyes
- Alopecia areata
- Extremely sensitive eyes and/or skin
- If you are currently experiencing any eye irritation, including dermatitis flair-ups, styes, or blepharitis.
Order and Shipping Questions
All orders are shipped within 48 hours of a completed payment. You can then expect to receive your order within 2-4 business days. All orders are shipped with a tracking number that you may use to track your package online.
Unfortunately, at this moment we only ship to domestically.
Yes. All order cancellations must be received within 24 hours of placing the order. Once an order has been shipped, it can no longer be canceled.
Unused and unopened purchases may be returned within 14 days of purchase by contacting info@keratinkare Shipping fees are non-refundable and will be deducted prior to any issuance of a refund. Return shipping and handling charges are the customer’s responsibility. We do not accept returns on any open or used products.
When your order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at info@keratinkare.com
Other Questions
All of our products are paraben free.
Absolutely not. Keratin Kare is a cruelty free company.